Unified communications, workspaces &
contact center/CX workshops

Unlock the power of intelligent, AI-enabled collaboration for your business. This innovation-focused workshop helps you: 

• Understand next-generation, AI-driven contact center/CX capabilities, and how they apply to your business. 

• Identify and review potential use cases for your unique environment. 

• Prioritize opportunities to improve productivity and enable workflow automation. 

• Build a vision for intelligent, secure, and scalable customer engagement. 

Outcome: A high-level roadmap highlighting where AI delivers the greatest impact on productivity, security, and collaboration. Map solutions to tangible business outcomes. 

Best for: Business leaders, innovation teams, and IT strategists exploring how to harness AI in the digital workplace. 

Uncover the true cost and value of your contact center tools. This workshop helps you: 

• Understand and assess your current CX environment and licensing. 

• Identify application overlaps, gaps, and opportunities for consolidation. 

• Surface opportunities to align spend with usage and business outcomes. 

• Build a high-level roadmap for cost-effective collaboration investments. 

Outcome: A clear view of contact center costs, with recommendations to optimize licensing, streamline tools, and align spending with business priorities. Create the plan and strategy for operational costs.  

Best for: IT leaders, procurement teams, and finance stakeholders looking to improve ROI on collaboration investments.

Pave the way for a seamless transition to a next-generation contact center/CX solution. In this workshop, we’ll help you: 

• Assess readiness across users, devices, and infrastructure. 

• Define and prioritize adoption strategies with clear success metrics. 

• Identify deployment options using proven best practices. 

• Accelerate time-to-value with end-user transformation planning. 

Outcome: A high-level readiness roadmap that paves the way for a smooth rollout, user adoption, and measurable business value. Start making decisions and transforming your organization. 

Best for: Collaboration program owners, IT operations, and change management teams planning large-scale deployments or upgrades.

Uncover the true cost and value of your collaboration tools. This workshop helps you: 

• Understand and assess your current collaboration environment and licensing. 

• Identify overlap, gaps, and opportunities for consolidation. 

• Surface opportunities to align spending with usage and business outcomes. 

• Build a high-level roadmap for cost-effective collaboration investments. 

Outcome: A clear view of collaboration costs, with recommendations to optimize licensing, streamline tools, and align spend with business priorities. Create the plan and strategy for operational costs.  

Best for: IT leaders, procurement teams, and finance stakeholders looking to improve ROI on collaboration investments. 

Pave the way for a seamless transition to a next-generation collaboration solution. In this workshop, we’ll help you: 

• Assess readiness across users, devices, and infrastructure. 

• Define and prioritize adoption strategies with clear success metrics. 

• Identify deployment options using proven best practices. 

• Accelerate time-to-value with end-user transformation planning. 

Outcome: A high-level readiness roadmap that paves the way for a smooth rollout, user adoption, and measurable business value.  

Best for: Collaboration program owners, IT operations, and change management teams planning large-scale deployments or upgrades. 

Pave the way for a frictionless, secure, and integrated workplace experience. In this workshop, we’ll help you: 

• Assess existing capabilities across users, meeting rooms, and infrastructure. 

• Define and prioritize modernization strategies with clear success metrics. 

• Provide standardization options aligned with use-case and room profiles. 

• Accelerate time-to-value with “making meetings matter” modernization roadmap. 

Outcome: A high-level modernization roadmap that paves the way for a smooth rollout, user adoption, and measurable business value.  

Best for: Collaboration program owners, IT operations, Facilities, and change management teams planning large-scale deployments or upgrades.