--- title: Unified Communications & Contact Center Workshops | GDT description: Unlock next-generation, intelligent unified communications, reimagined workspaces, and contact center/CX solutions. Start with a GDT workshop. image: https://marcom.gdt.com/hubfs/AdobeStock_727632585.jpeg --- [![](https://marcom.gdt.com/hs-fs/hubfs/GDT%20Logo_white.png?width=2606&height=724&name=GDT%20Logo_white.png)](https://gdt.com) Open main menu Close main menu - [Our Solutions](https://gdt.com/solutions/cloud-and-data-center/) - [Our Services](https://gdt.com/services/) - [Insights](https://gdt.com/insights/) - [About GDT](https://gdt.com/about-gdt/) - [Contact Us](https://gdt.com/contact-us/) - ![GDT-Logo\_White](https://marcom.gdt.com/hubfs/GDT-Logo_White.svg) # Unified communications, workspaces & contact center/CX workshops Create seamless work experiences Discover cloud-based, AI-enabled, and cost-effective communication, contact center/CX, and workplace solutions. [Claim my complimentary workshop](https://marcom.gdt.com/unified-communications-contact-center-workshops#form) ## **Cultivate integrated experiences** Modern, next-generation communications and customer engagement is about creating secure, integrated, intelligent, and cost-effective experiences that empower your workforce, enable your customers, improve productivity, and deliver measurable business outcomes.  GDT workshops are built to give you clarity and momentum for decision-making. Our experts help you simplify technology choices, crystallize your vision, and accelerate your path to value. Whether you’re evaluating communication platforms or contact center/cx solutions, preparing large-scale adoption, or exploring intelligent AI-driven innovation, GDT can design, build, and even manage the solution that’s right for you.  Each complimentary half-day workshop (a $10,000 value\*) is interactive, customer-guided, and tailored to your unique enterprise needs and environment. Together, we’ll define high-impact actions to solve today’s challenges and build a foundation for future growth. Explore the workshop options below to see how GDT can accelerate your collaboration strategy. Watch this short video to see how a GDT workshop brings clarity to your collaboration environment, aligns strategic opportunities, and accelerates your next steps. ## **Explore GDT collaboration workshops** Contact center/CX AI enablement workshop Unlock the power of intelligent, AI-enabled collaboration for your business. This innovation-focused workshop helps you:  - Understand next-generation, AI-driven contact center/CX capabilities, and how they apply to your business. - Identify and review potential use cases for your unique environment. - Prioritize opportunities to improve productivity and enable workflow automation. - Build a vision for intelligent, secure, and scalable customer engagement. **Outcome:** A high-level roadmap highlighting where AI delivers the greatest impact on productivity, security, and collaboration. Map solutions to tangible business outcomes.  **Best for:** Business leaders, innovation teams, and IT strategists exploring how to harness AI in the digital workplace.  [Schedule my workshop](https://marcom.gdt.com/unified-communications-contact-center-workshops#form) Contact center/CX application and cost analysis workshop Uncover the true cost and value of your contact center tools. This workshop helps you:  - Understand and assess your current CX environment and licensing. - Identify application overlaps, gaps, and opportunities for consolidation. - Surface opportunities to align spend with usage and business outcomes. - Build a high-level roadmap for cost-effective collaboration investments. **Outcome:** A clear view of contact center costs, with recommendations to optimize licensing, streamline tools, and align spending with business priorities. Create the plan and strategy for operational costs.   **Best for:** IT leaders, procurement teams, and finance stakeholders looking to improve ROI on collaboration investments. [Schedule my workshop](https://marcom.gdt.com/unified-communications-contact-center-workshops#form) Contact center/CX transformation workshop Pave the way for a seamless transition to a next-generation contact center/CX solution. In this workshop, we’ll help you:  - Assess readiness across users, devices, and infrastructure. - Define and prioritize adoption strategies with clear success metrics. - Identify deployment options using proven best practices. - Accelerate time-to-value with end-user transformation planning. **Outcome:** A high-level readiness roadmap that paves the way for a smooth rollout, user adoption, and measurable business value. Start making decisions and transforming your organization.  **Best for:** Collaboration program owners, IT operations, and change management teams planning large-scale deployments or upgrades. [Schedule my workshop](https://marcom.gdt.com/unified-communications-contact-center-workshops#form) Unified communications cost analysis workshop Uncover the true cost and value of your collaboration tools. This workshop helps you:  - Understand and assess your current collaboration environment and licensing. - Identify overlap, gaps, and opportunities for consolidation. - Surface opportunities to align spending with usage and business outcomes. - Build a high-level roadmap for cost-effective collaboration investments. **Outcome:** A clear view of collaboration costs, with recommendations to optimize licensing, streamline tools, and align spend with business priorities. Create the plan and strategy for operational costs.   **Best for:** IT leaders, procurement teams, and finance stakeholders looking to improve ROI on collaboration investments.  [Schedule my workshop](https://marcom.gdt.com/unified-communications-contact-center-workshops#form) Unified communications transformation workshop Pave the way for a seamless transition to a next-generation collaboration solution. In this workshop, we’ll help you:  - Assess readiness across users, devices, and infrastructure. - Define and prioritize adoption strategies with clear success metrics. - Identify deployment options using proven best practices. - Accelerate time-to-value with end-user transformation planning. **Outcome:** A high-level readiness roadmap that paves the way for a smooth rollout, user adoption, and measurable business value.   **Best for:** Collaboration program owners, IT operations, and change management teams planning large-scale deployments or upgrades.  [Schedule my workshop](https://marcom.gdt.com/unified-communications-contact-center-workshops#form) Workplace modernization workshop Pave the way for a frictionless, secure, and integrated workplace experience. In this workshop, we’ll help you:  - Assess existing capabilities across users, meeting rooms, and infrastructure. - Define and prioritize modernization strategies with clear success metrics. - Provide standardization options aligned with use-case and room profiles. - Accelerate time-to-value with “making meetings matter” modernization roadmap. **Outcome:** A high-level modernization roadmap that paves the way for a smooth rollout, user adoption, and measurable business value.   **Best for:** Collaboration program owners, IT operations, Facilities, and change management teams planning large-scale deployments or upgrades.  [Schedule my workshop](https://marcom.gdt.com/unified-communications-contact-center-workshops#form) *\* Eligibility for GDT’s complimentary workshop is based on specific criteria. Contact us to learn more and explore if your organization qualifies.* ## **Resources** ![img- 889 X 597px-3](https://marcom.gdt.com/hs-fs/hubfs/img-%20889%20X%20597px-3.png?width=890&height=588&name=img-%20889%20X%20597px-3.png "img- 889 X 597px-3") ebook ## Reshaping communication [Read more](https://marcom.gdt.com/hubfs/Reshaping-Communications_ebook_3%20(1).pdf?hsLang=en) ![img- 889 X 597px-1](https://marcom.gdt.com/hs-fs/hubfs/img-%20889%20X%20597px-1.png?width=890&height=588&name=img-%20889%20X%20597px-1.png "img- 889 X 597px-1") customer story ## Industrial garage door manufacturer transforms collaboration and communications in just five months [Read more](https://gdt.com/customer-stories/industrial-garage-door-manufacturer-transforms-collaboration-and-communications-in-just-five-months/) ![img- 889 X 597px-2](https://marcom.gdt.com/hs-fs/hubfs/img-%20889%20X%20597px-2.png?width=890&height=588&name=img-%20889%20X%20597px-2.png "img- 889 X 597px-2") customer story ## Global software company reduced contact center costs by 30% with cloud migration [Read more](https://gdt.com/customer-stories/global-software-company-reduced-contact-center-costs/) ![img- 889 X 597px-4](https://marcom.gdt.com/hs-fs/hubfs/img-%20889%20X%20597px-4.png?width=890&height=588&name=img-%20889%20X%20597px-4.png "img- 889 X 597px-4") datasheet ## GDT collaboration & contact center workshops [Read more](https://marcom.gdt.com/hubfs/0426_GDT-Collaboration-and-Contact-Center-Workshops_1%20(1).pdf?hsLang=en) ## **Secure your seat at ConnectXchange in September 2025** Exchange ideas and lessons learned with like-minded operators. You set the agenda! 2024 topics included: - Talent acquisition and retention - Balancing the priorities of building fiber and extending life of HFC plant - DOCSIS 3.1 strategies - Digital transformation and tools evolution - Automation in networking engineering [Secure my invitation](https://marcom.gdt.com/unified-communications-contact-center-workshops#form) ![AdobeStock\_1115548259 (1)](https://marcom.gdt.com/hs-fs/hubfs/AdobeStock_1115548259%20(1).jpeg?width=2000&height=1333&name=AdobeStock_1115548259%20(1).jpeg "AdobeStock_1115548259 (1)") #### Capabilities - [Collaboration](https://gdt.com/capabilities/collaboration/) - [Cybersecurity](https://gdt.com/capabilities/security/) - [Enterprise networking](https://gdt.com/capabilities/networking/) - [Hybrid data center](https://gdt.com/capabilities/hybrid-data-center-solutions/) - [IT cost optimization](https://gdt.com/capabilities/it-cost-optimization/) #### Services - [Consulting & assessments](https://gdt.com/services/) - [GDT Asset Management Platform](https://gdt.com/services/gdt-amp/) - [GDT Capital financing](https://gdt.com/services/gdt-capital/) - [Global IT solutions & services](https://gdt.com/services/global-it-solutions-services/) - [IT procurement & integration](https://gdt.com/services/it-procurement-integration/) - [IT resourcing](https://gdt.com/services/it-resourcing/) - [Lifecycle services](https://gdt.com/services/lifecycle-services/) - [Managed services](https://gdt.com/services/managed-services/) - [Professional services](https://gdt.com/services/professional-services/) #### Resources - [Blogs](https://gdt.com/resources/blogs/) - [Case studies](https://gdt.com/resources/customer-stories/) - [Downloads](https://gdt.com/resources/downloads/) - [Press releases](https://gdt.com/resources/press-releases/) - [Videos & webinars](https://gdt.com/resources/videos-webinars/) #### About GDT - [Corporate responsibility](https://gdt.com/about-gdt/corporate-responsibility/) - [GDT leadership](https://gdt.com/about-gdt/leadership/) - [Work at GDT](https://gdt.com/about-gdt/work-at-gdt/) - [Contact](https://gdt.com/contact-us/) - [Acceptable use policy](https://gdt.com/acceptable-use-policy/) - [Privacy policy](https://gdt.com/privacy-terms/) - [Terms of purchase](https://gdt.com/terms-of-purchase/) - [Terms of use](https://gdt.com/terms-of-use/) --- Copyright © 2019-2026 General Datatech, LP. All rights reserved. GDT names and logos are trademarks, or trademarks Reg. U.S. Pat. & TM Office, of General Datatech, LP and/or its affiliates in the U.S. and other countries. Third-party trademarks mentioned or reflected herein are the property of their respective owners. Additionally, the use of the word “partner” does not imply a legal partnership relationship between GDT and any other company. ```json { "@context" : "https://schema.org", "@type" : "VideoObject", "contentUrl" : "https://5524944.fs1.hubspotusercontent-na1.net/hubfs/5524944/video_assets/210616927820/inherited/web_optimized.mp4", "dateModified" : "2026-04-07T10:58:00.344Z", "duration" : "PT1M16.917S", "height" : 1080, "name" : "Collab_Workshop_Final-1", "thumbnailUrl" : "https://5524944.fs1.hubspotusercontent-na1.net/hubfs/5524944/Collab_Workshop_Final-1.mp4/medium.jpg", "uploadDate" : "2026-04-07T10:57:46.097Z", "width" : 1920 } ```